IMMUNISATION SERVICES

FREQUENTLY ASKED QUESTIONS

FAQ – General Booking Questions

 
  • Select your nearest participating pharmacy
  • Select an available date and time for the immunisation service
  • Enter your details
  • You can pay for your immunisation service in-store or click ‘I have a voucher code’ to enter a corporate voucher

You can pay in-store or by clicking ‘I have a voucher code’ to enter a corporate voucher

If you have a voucher code, your employer is paying for the flu immunisation service. You must make an appointment using our online booking system.

In the payment section click ‘I have a voucher code’. Enter your voucher code and confirm your booking.

You can enter your voucher code at the time of booking to bypass payment or you can pay in-store after your immunisation.

If for any reason you are unable to attend your scheduled appointment, your booking can be changed by contacting the pharmacy where your immunisation was scheduled. The pharmacy details can be found on your booking confirmation e-mail.

Pharmacy staff can attempt to reschedule or cancel your appointment over the phone. Rescheduling appointments is subject to booking availability.

If you are unable to attend your scheduled appointment for any reason, your booking can be cancelled by contacting the pharmacy where your immunisation was scheduled. The pharmacy details can be found on your booking confirmation e-mail.

Pharmacy staff can attempt to reschedule or cancel your appointment over the phone. Rescheduling appointments is subject to booking availability.

If you miss your scheduled appointment for any reason, you must contact the pharmacy where your immunisation was scheduled. The pharmacy details can be found on your booking confirmation e-mail.

If you contact the pharmacy within 24 hours of the missed appointment, pharmacy staff can attempt to reschedule your appointment over the phone. Rescheduling missed appointments is subject to booking availability.

We recommend you arrive 10-15 minutes prior to your appointment time. When you arrive, please proceed to the dispensary.

Arriving early provides sufficient time to complete the consent form prior to your immunisation.

The immunisation service will be provided in a private consultation area.

A Pharmacist Vaccinator will discuss your Pre-vaccination Screening and Consent Form and administer the vaccine if safe and appropriate.

You are required to remain within the pharmacy, in sight of the Pharmacist, for a further 20-minute observation period to monitor for the unlikely event of an adverse reaction to the vaccine.

You should expect to be in the pharmacy for approximately 30 minutes:

We ask that you arrive 10-15 minutes prior to your booking.

The immunisation service will take approximately 5-10 minutes.

Following the immunisation, you are required to remain within the pharmacy for a further 15-minute observation period to monitor for the unlikely event of an adverse reaction to the vaccine.

FAQ - Flu Vaccine

The flu is a highly contagious viral infection that can cause severe illness and life-threatening complications. It is spread by contact with respiratory droplets when an infected person coughs or sneezes.

Symptoms of the flu can include fever, muscle and joint pain, extreme exhaustion, chills, sore throat and a stuffy nose. These symptoms can last 1-2 weeks.

Symptoms of the flu develop quickly and can last for several weeks.The most common symptoms of the flu include:

  • sudden appearance of a high fever (38oC or more)
  • body aches (particularly in the head, lower back and legs)
  • chills
  • extreme weakness and tiredness
  • a dry cough
  • loss of appetite
  • sore throat
  • runny/stuffy nose.

The flu can lead to other complications, such as sinus or ear infections, or more severe issues such as pneumonia, inflammation of the heart (myocarditis), brain (encephalitis) or muscle tissues (myositis, rhabdomyolysis).

Colds and flu are both caused by viruses and have some overlapping symptoms but differ in the appearance, duration and severity of symptoms.

Colds come on gradually over a few days and are milder with more nasal symptoms such as a stuffy or runny nose and sneezing. Symptoms generally last a few days to a week (but can last longer).

The flu generally comes on quickly and can be severe causing high fever, muscle aches, shivering and extreme exhaustion. Symptoms generally last one to two weeks.

The flu can cause serious complications, particularly in children, the elderly and those with underlying medical conditions, which is why the flu is a more serious concern than the common cold.

The flu is a highly contagious viral infection that is spread by contact with respiratory droplets when an infected person coughs or sneezes. Direct contact with these fluids into the nose, mouth or eyes or indirect contact via contaminated surfaces (e.g. table tops, door handles, pens, cups etc.) can cause a person to become infected with the flu.

There are a range of preventative measures to reduce the risk of getting and spreading the flu:

  • Annual immunisation prior to the peak of the flu season.
  • Good hand hygiene, including regular and thorough hand washing with soap or hand sanitiser to reduce the spread of the virus.
  • Coughing etiquette, including the use of a tissue to cover your nose and mouth when coughing and sneezing, and disposing of the tissue immediately. If you do not have a tissue, cough or sneeze into your elbow. After coughing, sneezing or blowing your nose, ensure appropriate hand washing or hand sanitiser techniques are followed.
  • Stay at home while you are unwell. In particular, avoid going to work or school or visiting busy public places.
  • Avoid sharing linens, eating utensils and dishes.

Annual immunisation is the most effective way to reduce the risk of getting the flu and reduce the spread of the virus in the community. Therefore, getting a flu immunisation protects you and those who are more vulnerable to severe complications associated with the flu.

It takes two to three weeks for the vaccine to become effective and the body to develop immunity after immunisation.

Most people should receive one dose of flu vaccine each year.

It is important to have the flu immunisation every year because:

  • the virus is constantly changing, and the vaccine changes every year to ensure protection against the most recent and common circulating strains
  • your immune protection from the flu immunisation declines over time.

At Chemist Warehouse, we use the quadrivalent flu vaccine for 2020. The quadrivalent vaccine includes the four most recent and common circulating strains of the flu virus, providing you with the best protection available this winter.

The flu vaccine provides the best protection available against the flu, however the vaccine is not 100% effective, and effectiveness can vary from year to year and amongst different patient groups.

The flu virus is constantly changing, and the vaccine changes every year to ensure protection against the most recent and common circulating strains.

Side effects of the flu vaccine are generally mild and short term (normally lasting no more than 48 hours). They may include:

  • drowsiness or tiredness
  • muscle aches
  • localised pain, redness and swelling at the injection site
  • a small, hard lump (nodule) at the injection-site (can last 1-2 weeks)
  • low-grade temperature (fever), which may be managed with paracetamol.

Very rarely, more serious side effects can occur following administration of the flu vaccine, however these tend to be allergic (anaphylactic) reactions to components in the vaccine.

If you are concerned that your side effects are severe or persistent please contact your GP, visit your nearest hospital emergency department or call 111 immediately.

The flu vaccine is Category A in pregnancy, which means the vaccine is considered safe to use in pregnant women.

Flu immunisation is strongly recommended for women who are pregnant or breast-feeding as it provides protection against the flu for the mother and the baby in early infancy. The flu vaccine is free for pregnant women.

If you are pregnant or breastfeeding, please speak to your doctor prior to booking a flu immunisation. Your doctor will discuss the potential risks and benefits of having a flu vaccine while you are pregnant or breast-feeding.

You cannot get the flu from the flu vaccine because it does not contain the 'live' virus.

Flu vaccines are free for eligible people. Pregnant women, people over 65 years of age and people with certain medical conditions may receive a free flu vaccine from their Chemist Warehouse Pharmacy.

If you are not eligible for a free vaccine, you will need to pay for it. Your pharmacist can give you more information.

At Chemist Warehouse, we won't be beaten on the price of vaccines and immunisation services.

If you have a voucher code, your employer is paying for your flu immunisation service. You must make an appointment for the flu immunisation using our online booking system.

In the payment section click 'I have a voucher code'. Enter your voucher code and confirm your booking.